Customer Testimonials

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DealerRater Apr 29, 2024

I had a really good experience, I already knew what vehicle I wanted to look at. Paul went over vehicle features with me and then we took the car for a ride. We went over purchase options, he explained everything and made it really easy to understand, I never felt rushed.

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DealerRater Apr 18, 2024

I had my first oil change on my new Trailblazer at Don Brown today. Easy to set up appointment, service tech was friendly. Nice to have a library across the street to wait at. Texted me when finished, gave me a free car wash across the street.

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DealerRater Feb 24, 2024

I always had pleasant experiences with people at Don Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving.

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DealerRater Nov 14, 2023

Paul greeted me outside ready to sell me a car on Nov 11! He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need to finance this purchase so it was a fairly straightforward negotiation and went smoothly. Andrea, the vehicle delivery specialist, was delightful to work with and she asked me if she could use my delivery consult to help train new people. I was glad to include them. She was thorough and complete in showing me all of the ...

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DealerRater Oct 24, 2023

Very easy professional process. Got me in and out. Also got a rental car at no charge.

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DealerRater Oct 19, 2023

Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done.

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DealerRater Oct 15, 2023

I have delt with them for a long time and have always been very happy with them Paul was very patient with me and showed me the car I would buy

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DealerRater Oct 14, 2023

i needed a vehicle quickly and saw some used cars there and met with the salesman. found the one i wanted and it was handled quickly and very professionally.

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DealerRater Oct 14, 2023

I am very proud to thank them all for making me a happy customer thanks

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DealerRater Oct 10, 2023

Great customer service. Was able to get an appointment the same week. Keep it up.

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DealerRater Oct 10, 2023

The service was excellent, enjoyed the people an experience. The wait was a little to long

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DealerRater Oct 5, 2023

Big Thanks to Tom and Zach for all there help and taking care of us. They went above and beyond. We love our 2024 Chevy Trax. We recommend them to anybody looking for a great deal and having a family like experience! Thanks again you guys!!!

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DealerRater Oct 4, 2023

Great People, Quality Product at a very fair price. No pressure, No hassle sale person Ben Yates was awesome. Finance office was fast, friendly, proficient and courteous. Don Brown Chevrolet has my business moving forward.

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DealerRater Oct 3, 2023

I always want to have initial contact with Jere Price when I bring my vehicle to Don Brown. He is helpful and I trust his judgment and suggestions. He has a myriad of details to address and he does so with patience afforded to the customer.

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DealerRater Oct 3, 2023

Terrill was kind and helpful and made the buying process easier and quicker. The whole team at Don Brown Chevrolet were pleasant to deal with. We were greeted by name as we walked through the doors. Nice people to work with.

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DealerRater Oct 3, 2023

Very friendly team and always accommodating. Great experience over all. Everything was done quickly and the shuttle was a great service

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DealerRater Oct 3, 2023

At first we had a "shady" saleslady But is she no longer there. We have good communications with them since.

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DealerRater Oct 3, 2023

Jere in services was extremely awesome. His 26 years of service shows. THANK YOU JERE and I love you…!!!’n

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DealerRater Oct 3, 2023

Great service and communication! Andy was great to work with and communicated with me as my car was getting fixed. Warranty was easy to use.

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DealerRater Oct 2, 2023

Don Brown is my dealership and provides good service for my car. But I still have problems with my car

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DealerRater Oct 2, 2023

I really appreciate the work that you guys did on my 2021 Malibu I thought the process would have taken longer by uaw being on strike but it was quick and my car runs very good

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DealerRater Sep 28, 2023

Very professional and timely. I was in and out in an unusually quick timeframe. My vehicle was very clean when returned to me.

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DealerRater Sep 27, 2023

Very pleasant experience! Dealer was very knowledgeable and the sweet lady who got us aquanted us with our vehicle was top notch!

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DealerRater Sep 27, 2023

I always get good service when I take my car in for service. Thanks Jo Snn

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DealerRater Sep 27, 2023

The staff are friendly . It was the best experience . I search for a car for awhile and I got one I love it .Thank you Don Chevrolet .

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DealerRater Sep 26, 2023

great customer service! everyone I worked with was very helpful and informative. I appreciated everything they did to help me

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DealerRater Sep 26, 2023

Once Ben realized I was a serious buyer, my transaction moved swiftly. When I said no to add ons like warranty the issue was dropped and transaction progressed

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DealerRater Sep 26, 2023

Everyone was very helpful, friendly, and quick to get all of my car issues resolved!

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DealerRater Sep 26, 2023

The wait time. I dropped my car off at 9am and got it back at 330pm and the problem wasn’t resolved

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DealerRater Sep 26, 2023

They were professional and polite, i will definitely be back to use their services again.

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DealerRater Sep 23, 2023

Always good service from don brown. I have never had a bad experience in at least 6 years I have been using them.

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DealerRater Sep 20, 2023

These guys are really good to work with. Very easy process. I will definitely call Barney the next time we need a truck.

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DealerRater Sep 20, 2023

I appreciated Don Brown reaching out with a call to make things easy to schedule. We were able to get in quickly and service was done in a timely manner.

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DealerRater Sep 19, 2023

It was very good this is my second time coming here service was very fast and my car runs great thanks don brown mechanics

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DealerRater Sep 18, 2023

Handled all problems efficiently and friendly. Glad we bought our vehicles here. Will recommend to family and friends

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DealerRater Sep 18, 2023

MY SERVICE IS ALWAYS PROFESSIONAL AND FAST ENOUGH FOR ME. STAFF IS FRIENDLY AND I JUST LOVE MY DEALERSHIP.

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DealerRater Sep 18, 2023

Reception area for the vehicles very nice and clean, the man that prepared the car for the service area was very nice in asking did we need anything in the car before he took it away, which I thought was a great service, although we had attended to that.

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DealerRater Sep 18, 2023

I have been bringing my car to Don Brown for service since I bought it from them a couple years ago. Most of my experiences have been unacceptable, to put it mildly, but ever since I’ve started working with Trevor Rines I have had a much better time. Both times Trevor took care of my car I had smooth experiences, he communicated the status of my vehicle during the day, and I was able to pick my car up before closing. As long as I can keep working with Trevor I will continue bringing my car to Don Brown.

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DealerRater Sep 17, 2023

Don Brown Chevrolet is always very customer oriented and I can trust them to take care of my new (2021, very low mileage car ), to keep it well cared for, and running right.

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DealerRater Sep 17, 2023

I brought my car in, process was professionally done as expected, representative contacted me when my vehicle was completed and the shuttle picked me up. I am completely satisfied with the service receive and the interactions with staff.

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DealerRater Sep 15, 2023

Everything was great! As usual, I was treated with respect and my car was serviced just the way promised!

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DealerRater Sep 14, 2023

I like working with Andy my service advisor. But I was not happy renting 2 cars because of waiting on a part for my car. Still waiting for reimbursement for my car.

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DealerRater Sep 14, 2023

My entire experience was great from start to finish! I started looking at Don Brown with Paul, a sales professional, he was great but they didn’t have the vehicle I was looking for. I later saw that they had the vehicle I wanted and went back to be serviced by another sales professional, Terrell, who took care of me start to finish!!! Every person I came into contact with was pleasant and professional!!! Chris in the business office made my purchase seamless and informative! I highly recommend Don Brown’s Chevrolet to anyone seriously interested in purchasing new or ...

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DealerRater Sep 13, 2023

You guys have a great team down there. Keep up the good work. that’s why I keep coming back.

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DealerRater Sep 13, 2023

Fantastic I can count on dealer Don Brown service depth Jere is one of the best Thank you For Taking Care of Our Cars.

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DealerRater Sep 13, 2023

Dennis was thorough and professional. He kept me informed of my vehicle's progress. The primary negative was that since my vehicle had to stay overnight, there were no courtesy vehicles for me to use. This was hugely problematic since I was notified late in the day and could not secure a rental car in time. I wound up paying for an Uber the next day to take my kids to school and me to work! I would like to know why I could not be loaned one of the available cars on the lot... I recall being able to ...

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DealerRater Sep 12, 2023

Very helpful in their process of business. Communication is great. Above standard customer service. Always friendly.

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DealerRater Sep 12, 2023

I got me a new SUV and I would send my family and friends to come

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DealerRater Sep 12, 2023

Jere Price made a 3 month wait for a new engine a lot less stressful. He kept me up to date every step of the way and went above what I expected.

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DealerRater Sep 11, 2023

This dealership is very caring and understanding about the need to your car and will fix the problems as they come up i will recommend other people to buy a care from the don brown chevy dealer

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DealerRater Sep 11, 2023

Nice waiting area good communication from the service department. Each step was told as the vehicle went through the service area.

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DealerRater Sep 10, 2023

Paul and Chris made buying my first big diesel truck very easy. Paul went to all lengths to make sure my new truck was ready when he presented it to us. The truck was beautiful and ready to go when he said it would be. Chris hooked me up with financing and a great aftermarket extended warranty. Thanks guys!!! Good job. Really satisfied.

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DealerRater Sep 9, 2023

The problem was resolved without concerns or issues, quality of service was overall very good.

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DealerRater Sep 9, 2023

Terrell was amazing and helped me choose the correct car for my budget. Everyone had amazing customer service! Thank you!

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DealerRater Sep 9, 2023

Terrell was amazing and helped me choose the correct car for my budget. Everyone had amazing customer service! Thank you!

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DealerRater Sep 8, 2023

I broke down when I was on a trip through St. Louis over the holiday weekend. Everything was closed, so I had my car towed to this dealership and headed home in a rental. I thought it would take days for them to even look at my car, but they had it fixed in a day and at a very reasonable price! Dennis was the one that worked with me, and he is FANTASTIC! I absolutely recommend this place!

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DealerRater Sep 7, 2023

They were awesome and helpful, couldn’t be any better. Will see them again when I trade my car in.

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DealerRater Sep 5, 2023

Unlike other dealers around me Don Brown had an excellent inventory to pick from. Everything was relatively quick and Zack explained all the functions of the vehicle and helped set up the Chevy app.

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DealerRater Sep 5, 2023

Had a good experience. People very friendly. Every employee that walked through the waiting room said hello, I thought that was very impressive

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DealerRater Sep 2, 2023

They are very helpful and professional. The deal was very smooth and fast. Thank you guys

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DealerRater Sep 1, 2023

I ALWAYS service my vehicle at Don Brown and have purchased my last three vehicles from Don Brown. I have never thought of purchasing anywhere else. My salesman Paul and the Business Manager Chris were truly exceptional!

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DealerRater Sep 1, 2023

I've been very satisfied with my service with Don Brown, and I will continue to be a customer and will recommend others.

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DealerRater Aug 30, 2023

This dealership is always there to help with all my needs. From new car to service after the sale, even ten years later. Very pleased with Don Brown Chevy.

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DealerRater Aug 30, 2023

Waiting too long for certain service, and customer service sometimes is not good . Other than that I like the dealership.

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DealerRater Aug 30, 2023

Excellent Customer Service! Best service advisor (Glenda)! Best Dealership in St. Louis & Missouri (Don Brown Chevrolet)!

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DealerRater Aug 29, 2023

They did a incredible job on my truck, great employees. I would refer them to my friends and colleagues

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DealerRater Aug 29, 2023

I love my new car. I had a great experience with Zach... I will definitely go back.

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DealerRater Aug 28, 2023

Easy to work with, Professional service. Had just the vehicles we were needing. Good location for us.

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DealerRater Aug 27, 2023

THE STAFF IS GREAT TO WORK WITH NO MATTER WHAT YOU ARE THERE FOR THEY TREAT YOU WITH THE MOST RESPECT.

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DealerRater Aug 26, 2023

Tom Fascetti helped me so much during the car buying experience. He was amazing!! We will definitely be back.

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DealerRater Aug 25, 2023

They were attentive to my needs and the service was completed on time. I am pleased with the service department.

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DealerRater Aug 24, 2023

The people that were helping with my vehicle purchase were outstanding! Especially our finance manager! What a great guy steering us in the right direction! Thank you all that made this a great experience!

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DealerRater Aug 23, 2023

Clean, fast, and friendly service. Great job. The staff, no matter what department, are extremely helpful.

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DealerRater Aug 22, 2023

Service was fine. Your dealership needs a better exit to get off the lot. Prices are little high.

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DealerRater Aug 22, 2023

I am pleased with all the services I have received from Don Brown Chevrolet. The service was excellent

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DealerRater Aug 21, 2023

Don Brown service is Great!! The service representatives do a great job making sure you know about all the needed service for you vehicle.

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DealerRater Aug 21, 2023

Trevor is and always so helpful when I come to have my vehicle serviced, Thank you in advance!

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DealerRater Aug 21, 2023

Awsome and very fast people were nice and helpful didn’t have to wait long

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DealerRater Aug 20, 2023

They were prompt with communication, and offered excellent service for a great price. Could not beat the experience.

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DealerRater Aug 20, 2023

Ricky was very knowledgeable. Paperwork was fast. It was a great buying experience. I will be taking my son back to buy another vehicle soon.

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