Customer Testimonials in St. Louis MO
Very efficient and friendly atmosphere. John Gibbs is a great salesman. Thanks again for such great service
Dealership was Professional and resolved my issue. Kensi and Jack are an asset to your organization.
Don Brown Dealership was welcoming and professional. From their sales manager, to the sales team, to their finance department, they made it as convenient and easy as possible to close the deal.
Jack was nice. He was professional and gave good details. Also, he returned my texts.
This dealership stands by their word and was willing to resolve an issue promptly when a mistake was made. Sometimes things happen and it’s so great to find someplace who is willing to take accountability and make things right! I got a quote for repairs and specifically requested labor to be included in the estimate so I knew what to expect. It turns out labor was not included and this mistake wasn’t identified until after repairs were completed. They honored the written quote I was given due to the mistake on their end. Repairs were also completed promptly ...
Love them, they are always wonderful to work with. I will be back to purchase another vehicle next year.
I had a really good experience, I already knew what vehicle I wanted to look at. Paul went over vehicle features with me and then we took the car for a ride. We went over purchase options, he explained everything and made it really easy to understand, I never felt rushed.
I had my first oil change on my new Trailblazer at Don Brown today. Easy to set up appointment, service tech was friendly. Nice to have a library across the street to wait at. Texted me when finished, gave me a free car wash across the street.
They need better mechanics and advisors in their service department! Went to have an alignment, for them to say I need new outer tie rods but they are already new.
Very disappointing. They will maximize your loan to pad their pockets at your expense. Lies about the entire process.
This was a bad experience from the beginning. The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from doing unnecessary work on my wife's Chevy Trax. he said the car needed Ball Joints only after I ask him how was every thing ok with her car. We bought this car at Don Brown and have put 31,000 miles on it . We were going to visit the new car lot side to look at new cars, but after this episode with Jere Price, ...
I always had pleasant experiences with people at Don Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving.
I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS. In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward. Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process. Lack of follow up continued and I received zero diagnostic ...
Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will ...
Paul greeted me outside ready to sell me a car on Nov 11! He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need to finance this purchase so it was a fairly straightforward negotiation and went smoothly. Andrea, the vehicle delivery specialist, was delightful to work with and she asked me if she could use my delivery consult to help train new people. I was glad to include them. She was thorough and complete in showing me all of the ...
Terrible service after sale. Sold us an electric vehicle and the battery does not fully charge. Saleman Paul DeYoung will not return calls and make the issue right. When the secretary does answer, she is rude. Do not buy from Don Brown.
Very easy professional process. Got me in and out. Also got a rental car at no charge.
Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done.
I have delt with them for a long time and have always been very happy with them Paul was very patient with me and showed me the car I would buy
I am very proud to thank them all for making me a happy customer thanks
i needed a vehicle quickly and saw some used cars there and met with the salesman. found the one i wanted and it was handled quickly and very professionally.
Great customer service. Was able to get an appointment the same week. Keep it up.
The service was excellent, enjoyed the people an experience. The wait was a little to long
Ya're all in cohoops together not fair at all. I should have been able to exchange the car I leased 7 days ago..
Big Thanks to Tom and Zach for all there help and taking care of us. They went above and beyond. We love our 2024 Chevy Trax. We recommend them to anybody looking for a great deal and having a family like experience! Thanks again you guys!!!
Great People, Quality Product at a very fair price. No pressure, No hassle sale person Ben Yates was awesome. Finance office was fast, friendly, proficient and courteous. Don Brown Chevrolet has my business moving forward.
I always want to have initial contact with Jere Price when I bring my vehicle to Don Brown. He is helpful and I trust his judgment and suggestions. He has a myriad of details to address and he does so with patience afforded to the customer.
Very friendly team and always accommodating. Great experience over all. Everything was done quickly and the shuttle was a great service
At first we had a "shady" saleslady But is she no longer there. We have good communications with them since.
Terrill was kind and helpful and made the buying process easier and quicker. The whole team at Don Brown Chevrolet were pleasant to deal with. We were greeted by name as we walked through the doors. Nice people to work with.
Jere in services was extremely awesome. His 26 years of service shows. THANK YOU JERE and I love you…!!!’n
Great service and communication! Andy was great to work with and communicated with me as my car was getting fixed. Warranty was easy to use.
Not customer friendly and takes a long time to get info on your car and takes a long time for parts
Don Brown is my dealership and provides good service for my car. But I still have problems with my car
I really appreciate the work that you guys did on my 2021 Malibu I thought the process would have taken longer by uaw being on strike but it was quick and my car runs very good
Very professional and timely. I was in and out in an unusually quick timeframe. My vehicle was very clean when returned to me.
Very pleasant experience! Dealer was very knowledgeable and the sweet lady who got us aquanted us with our vehicle was top notch!
I always get good service when I take my car in for service. Thanks Jo Snn
The staff are friendly . It was the best experience . I search for a car for awhile and I got one I love it .Thank you Don Chevrolet .
great customer service! everyone I worked with was very helpful and informative. I appreciated everything they did to help me
Once Ben realized I was a serious buyer, my transaction moved swiftly. When I said no to add ons like warranty the issue was dropped and transaction progressed
Everyone was very helpful, friendly, and quick to get all of my car issues resolved!
The wait time. I dropped my car off at 9am and got it back at 330pm and the problem wasn’t resolved
They were professional and polite, i will definitely be back to use their services again.
Always good service from don brown. I have never had a bad experience in at least 6 years I have been using them.
The service was good, getting in and out not so much. Was blocked from getting out by another customer.
These guys are really good to work with. Very easy process. I will definitely call Barney the next time we need a truck.
I appreciated Don Brown reaching out with a call to make things easy to schedule. We were able to get in quickly and service was done in a timely manner.
It was very good this is my second time coming here service was very fast and my car runs great thanks don brown mechanics
Handled all problems efficiently and friendly. Glad we bought our vehicles here. Will recommend to family and friends
MY SERVICE IS ALWAYS PROFESSIONAL AND FAST ENOUGH FOR ME. STAFF IS FRIENDLY AND I JUST LOVE MY DEALERSHIP.
Reception area for the vehicles very nice and clean, the man that prepared the car for the service area was very nice in asking did we need anything in the car before he took it away, which I thought was a great service, although we had attended to that.
I have been bringing my car to Don Brown for service since I bought it from them a couple years ago. Most of my experiences have been unacceptable, to put it mildly, but ever since I’ve started working with Trevor Rines I have had a much better time. Both times Trevor took care of my car I had smooth experiences, he communicated the status of my vehicle during the day, and I was able to pick my car up before closing. As long as I can keep working with Trevor I will continue bringing my car to Don Brown.
Don Brown Chevrolet is always very customer oriented and I can trust them to take care of my new (2021, very low mileage car ), to keep it well cared for, and running right.
I brought my car in, process was professionally done as expected, representative contacted me when my vehicle was completed and the shuttle picked me up. I am completely satisfied with the service receive and the interactions with staff.
Nas was more concerned about other customers who were spending more money than us. He also treated my wife like she didn't know what she was talking about when she mentioned the ac going out. We had to put more AC coolant in it the second day we had it, as well as break fluid. We will recommend the dealership, but not him.
Everything was great! As usual, I was treated with respect and my car was serviced just the way promised!
I like working with Andy my service advisor. But I was not happy renting 2 cars because of waiting on a part for my car. Still waiting for reimbursement for my car.
My entire experience was great from start to finish! I started looking at Don Brown with Paul, a sales professional, he was great but they didn’t have the vehicle I was looking for. I later saw that they had the vehicle I wanted and went back to be serviced by another sales professional, Terrell, who took care of me start to finish!!! Every person I came into contact with was pleasant and professional!!! Chris in the business office made my purchase seamless and informative! I highly recommend Don Brown’s Chevrolet to anyone seriously interested in purchasing new or ...
You guys have a great team down there. Keep up the good work. that’s why I keep coming back.
Fantastic I can count on dealer Don Brown service depth Jere is one of the best Thank you For Taking Care of Our Cars.
Dennis was thorough and professional. He kept me informed of my vehicle's progress. The primary negative was that since my vehicle had to stay overnight, there were no courtesy vehicles for me to use. This was hugely problematic since I was notified late in the day and could not secure a rental car in time. I wound up paying for an Uber the next day to take my kids to school and me to work! I would like to know why I could not be loaned one of the available cars on the lot... I recall being able to ...
Tool new car in for Zilon treatment, had to have it done 2x because they didn't even wash the car prior to application. Got the car back scratched and dealership won't take ownership for scratching a brand new suv. Terrible service, won't go back or recomend to anyone
Very helpful in their process of business. Communication is great. Above standard customer service. Always friendly.
I feel like I was beat,I paid for repairs,that didn't solve the issues with my car lost 2 days of work and still have the same problem and it cost me $380 and my check engine light came back on in 2 days I am very unhappy with your service
Jere Price made a 3 month wait for a new engine a lot less stressful. He kept me up to date every step of the way and went above what I expected.
I got me a new SUV and I would send my family and friends to come
This dealership is very caring and understanding about the need to your car and will fix the problems as they come up i will recommend other people to buy a care from the don brown chevy dealer
The technicians never got in the needed part or contacted me about scheduling to get it replaced. I contacted multiple times about this issue
I would hope the dealership contacts me after this review, the problems I encountered can be quickly fixed. This problem was with the service Dept
Nice waiting area good communication from the service department. Each step was told as the vehicle went through the service area.
Paul and Chris made buying my first big diesel truck very easy. Paul went to all lengths to make sure my new truck was ready when he presented it to us. The truck was beautiful and ready to go when he said it would be. Chris hooked me up with financing and a great aftermarket extended warranty. Thanks guys!!! Good job. Really satisfied.
The problem was resolved without concerns or issues, quality of service was overall very good.
Terrell was amazing and helped me choose the correct car for my budget. Everyone had amazing customer service! Thank you!
Terrell was amazing and helped me choose the correct car for my budget. Everyone had amazing customer service! Thank you!
I broke down when I was on a trip through St. Louis over the holiday weekend. Everything was closed, so I had my car towed to this dealership and headed home in a rental. I thought it would take days for them to even look at my car, but they had it fixed in a day and at a very reasonable price! Dennis was the one that worked with me, and he is FANTASTIC! I absolutely recommend this place!
I had to follow up several times about the status of my service and had to wait for hours for a response.
They were awesome and helpful, couldn’t be any better. Will see them again when I trade my car in.
Unlike other dealers around me Don Brown had an excellent inventory to pick from. Everything was relatively quick and Zack explained all the functions of the vehicle and helped set up the Chevy app.
Had a good experience. People very friendly. Every employee that walked through the waiting room said hello, I thought that was very impressive
None of the staff was very friendly outside of the sales representative. Did not accept discount code even thought I was told to bring it in. Finance guy was condescending and added an extra fee on my auto loan that was not supposed to be on there which resulted in a higher car payment for me (bummer) . Also the dealership mandates three dealer add-ons only for 2 out of the three add-ons not being done properly. I tired to get them fixed but the sales rep kept giving me the run around and no one answered when I called about 3-4 ...
They are very helpful and professional. The deal was very smooth and fast. Thank you guys
I've been very satisfied with my service with Don Brown, and I will continue to be a customer and will recommend others.
I ALWAYS service my vehicle at Don Brown and have purchased my last three vehicles from Don Brown. I have never thought of purchasing anywhere else. My salesman Paul and the Business Manager Chris were truly exceptional!
I had an appointment for an ID/OD inspection and it took them over 2 hours to read two numbers off my car. When I asked for a time estimate after 90 minutes they treated me like I was ridiculous for asking and gave no information. There is no reason to have appointments if they do not matter.
Employee error caused me to get my car an entire day late and caused me a lot of pain as I'm physically disabled and had to haul my wheelchair around for two hours because they wouldn't give me my keys which had my apartment keys on them. Please don't go here. I get the impression they don't know what they're doing and don't care how their actions negatively effect those around them.
This dealership is always there to help with all my needs. From new car to service after the sale, even ten years later. Very pleased with Don Brown Chevy.
Waiting too long for certain service, and customer service sometimes is not good . Other than that I like the dealership.
Excellent Customer Service! Best service advisor (Glenda)! Best Dealership in St. Louis & Missouri (Don Brown Chevrolet)!
They did a incredible job on my truck, great employees. I would refer them to my friends and colleagues
I love my new car. I had a great experience with Zach... I will definitely go back.
Easy to work with, Professional service. Had just the vehicles we were needing. Good location for us.
I have had 1 good experiences with you guys since I purchased my vehicle I would never ever recommend Don Brown to anyone!
THE STAFF IS GREAT TO WORK WITH NO MATTER WHAT YOU ARE THERE FOR THEY TREAT YOU WITH THE MOST RESPECT.
Tom Fascetti helped me so much during the car buying experience. He was amazing!! We will definitely be back.
They were attentive to my needs and the service was completed on time. I am pleased with the service department.
I was waiting in the waiting room to get my oil changed from 7:30 to 9:00. When I asked, they said they had not started it yet because they were short handed. They compensated me for the oil change, but I was very disappointed, as it was a huge inconvenience for me to have to leave my car there and get a ride to work and then another ride to pick it up. I may consider taking my business elsewhere
The people that were helping with my vehicle purchase were outstanding! Especially our finance manager! What a great guy steering us in the right direction! Thank you all that made this a great experience!
Clean, fast, and friendly service. Great job. The staff, no matter what department, are extremely helpful.
Service was fine. Your dealership needs a better exit to get off the lot. Prices are little high.