Customer Testimonials in St. Louis MO
I had a great experience with this dealership….working with Asa on buying a truck was a breeze …. I highly recommend you check him out when shopping for a new car or truck …. Thanks for your service
Ben is awesome! He is patient. He will allows you to pick what you wants
Me and my family want to thank you again we really appreciate you.. I really love my new car…
Matt was great working with on May 13th. I would buy another car through him. Thanks again
Always a pleasant vehicle experience. Easy scheduling, prompt drop off and a great waiting room.
I sent a text yesterday regarding a Traverse. Natalie responded right back. We set up an appointment for today. Matt Collin’s was our salesman. We drove home with a new 2026 Traverse. Could not have been any easier. Matt was great to work with M. Grant Quincy, Il
Very knowledgeable and listen to me and I got the vehicle I wanted . And im very happy.
They are good salesman and work hard to gave you the best sales on the car you are buying!!
It was a great and easy interaction from start to finish. Couple of phone calls and a test drive.
I had been looking for just the right Suburu when I saw one being advertised. I reached out and Matt responded quickly. We had the deal done within 24 hours! He and Ricky are simply the best people. They answered my many questions and didn't miss a beat! We'll be back to this dealership for sure!
Found the truck I wanted - great price and better service. Worth the 4 hour ride, third car from them and more to come in the future. Thanks Paul and Tim.
Sterling was awesome to deal with! We found the car on Facebook over the weekend and I messaged him. He answered outside of business hours which was great! He made the buying process super simple as well. In and out in not time. Probably the quickest we’ve ever bought a car! Terrell made the financing portion a breeze as well. Overall great experience with Sterling and Terrell, they both had a great sense of humor as well! Vehicle even had an issue and they let us bring it back immediately, gave us a loaner and fixed it. 10/10 would recommend!
We just bought our daughter a Chevy Trax. What a great car!!!! Working With Paul at Don Brown was the best car-buying experience! No pressure, wonderful service at a great price! If I could give more stars I would. You are missing out if you buy a Chevy anywhere else!!!
Asa didn’t give up on me truly appreciate all his help!!! Go see Asa!!!!!
Great experience doing business with Ben Yates. Zero pushy, highly recommended. We found the car we needed.
Excellent customer service from start to finish. Repair was done quickly. Highly recommend for any GM repairs.
One of the best dealerships hands down. I most definitely will be recommending more people to this location ask for Asa amazing sales associate.
Matt did a great job! We will defiantly buy more vehicles from Don Brown Chevrolet!
I have purchased my last four cars and this one from this dealership and they are excellent! The sales team and the service department are top tier and I am always glad to do business with them.
Ben did a great job. Quick and easy. So good we bought two vans. Thank you. Ben.
Paul was very professional, courteous, quick, and helpful! He streamlined the process and was able to explain all of our questions.
Top shelf all the way! Whole staff rocks! Ben was SUPER helpful and knowledgeable. I could not be happier about the whole experience. Customer for life.
Do not use their service department avoid it like the plague! They can’t communicate when service taker is out and apparently if the up front service taker is out on medical leave no one steps in to take care of her cars that she has scheduled for service! They just sit there til she gets back! My car was there 4 days short of a month! Went there in person and was told it would be done the next day it wasn’t!Finally after a xxxxxx off phone call the car got done. Steer clear of the service dept.
I had a scheduled appointment for my 2016 Chevy Traverse to see why it intermittently starts. I dropped off at 7:30 am mind you with a scheduled preplanned appointment. Get a call around 9:00 am at work saying that they started it 3 times and it started fine. If they do a diagnostic it would cost $400 dollars I said okay find. Then the service tech says well you would have to reschedule that appointment or we will need you to leave your car for a couple of days. the point of scheduling an appointment is to get it checked out. Very poor service, who ... Read More DealerRater - Oct 27, 2025
Sterling made us feel very welcome. He took his time to explain everything to me and was very patient. I would recommend him to everyone as a #1 salesman. Terrell was also very nice and explained all the finances.
Very nice dealership. John Gibbs was excellent to work with as was Terrell Brown. Both were very helpful and answered all of our questions. We got an excellent deal and I'm very happy with the car I purchased.
Great customer care service, all my questions were answered completely and the repair was quick and proper
I have been a customer of GM products for many years, and this is the first time I have had bad service from a dealership. I brought my car in for services because the engine light was on. I scheduled service for 7am on Monday, June the 6th, 2025. I was the first person in line and my car was taken in at 7am. I was told that my car would get to a tech person right away and that I would know something before noon and that they would take me home. When I had not heard from anyone by ... Read More DealerRater - Jun 30, 2025
Every member of the team was kind. Sterling my sales person was the best and made the journey for a new car GREAT!
Everyone at Don Brown Chevy knows what they are doing!!! When you walk in the door you’re always greeted with a smile. Purchased my second vehicle from them and I can promise you I will be buying every vehicle from them! They make every transaction smooth. From Sales to Service they deserve the highest rating!
Absolutely amazing experience most seamless loan processing I have ever experienced! Most polite, respectful staff
Very efficient and friendly atmosphere. John Gibbs is a great salesman. Thanks again for such great service
Dealership was Professional and resolved my issue. Kensi and Jack are an asset to your organization.
Don Brown Dealership was welcoming and professional. From their sales manager, to the sales team, to their finance department, they made it as convenient and easy as possible to close the deal.
Jack was nice. He was professional and gave good details. Also, he returned my texts.
This dealership stands by their word and was willing to resolve an issue promptly when a mistake was made. Sometimes things happen and it’s so great to find someplace who is willing to take accountability and make things right! I got a quote for repairs and specifically requested labor to be included in the estimate so I knew what to expect. It turns out labor was not included and this mistake wasn’t identified until after repairs were completed. They honored the written quote I was given due to the mistake on their end. Repairs were also completed promptly ... Read More DealerRater - Dec 4, 2024
Love them, they are always wonderful to work with. I will be back to purchase another vehicle next year.
I had a really good experience, I already knew what vehicle I wanted to look at. Paul went over vehicle features with me and then we took the car for a ride. We went over purchase options, he explained everything and made it really easy to understand, I never felt rushed.
I had my first oil change on my new Trailblazer at Don Brown today. Easy to set up appointment, service tech was friendly. Nice to have a library across the street to wait at. Texted me when finished, gave me a free car wash across the street.
They need better mechanics and advisors in their service department! Went to have an alignment, for them to say I need new outer tie rods but they are already new.
Very disappointing. They will maximize your loan to pad their pockets at your expense. Lies about the entire process.
This was a bad experience from the beginning. The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from doing unnecessary work on my wife's Chevy Trax. he said the car needed Ball Joints only after I ask him how was every thing ok with her car. We bought this car at Don Brown and have put 31,000 miles on it . We were going to visit the new car lot side to look at new cars, but after this episode with Jere Price, ... Read More DealerRater - Mar 6, 2024
I always had pleasant experiences with people at Don Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving.
I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS.
In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward.
Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process.
Lack of follow up continued and I received zero diagnostic ... Read More DealerRater - Feb 4, 2024
Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will ... Read More DealerRater - Jan 28, 2024
Paul greeted me outside ready to sell me a car on Nov 11! He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need to finance this purchase so it was a fairly straightforward negotiation and went smoothly.
Andrea, the vehicle delivery specialist, was delightful to work with and she asked me if she could use my delivery consult to help train new people. I was glad to include them. She was thorough and complete in showing me all of the ... Read More DealerRater - Nov 14, 2023
Terrible service after sale. Sold us an electric vehicle and the battery does not fully charge. Saleman Paul DeYoung will not return calls and make the issue right. When the secretary does answer, she is rude. Do not buy from Don Brown.
Very easy professional process. Got me in and out. Also got a rental car at no charge.
Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done.
I have delt with them for a long time and have always been very happy with them Paul was very patient with me and showed me the car I would buy
I am very proud to thank them all for making me a happy customer thanks
i needed a vehicle quickly and saw some used cars there and met with the salesman. found the one i wanted and it was handled quickly and very professionally.
Great customer service. Was able to get an appointment the same week. Keep it up.
The service was excellent, enjoyed the people an experience. The wait was a little to long
Ya're all in cohoops together not fair at all. I should have been able to exchange the car I leased 7 days ago..
Big Thanks to Tom and Zach for all there help and taking care of us. They went above and beyond. We love our 2024 Chevy Trax. We recommend them to anybody looking for a great deal and having a family like experience! Thanks again you guys!!!
Great People, Quality Product at a very fair price. No pressure, No hassle sale person Ben Yates was awesome. Finance office was fast, friendly, proficient and courteous. Don Brown Chevrolet has my business moving forward.
I always want to have initial contact with Jere Price when I bring my vehicle to Don Brown. He is helpful and I trust his judgment and suggestions. He has a myriad of details to address and he does so with patience afforded to the customer.
Very friendly team and always accommodating. Great experience over all. Everything was done quickly and the shuttle was a great service
At first we had a "shady" saleslady But is she no longer there. We have good communications with them since.
Terrill was kind and helpful and made the buying process easier and quicker. The whole team at Don Brown Chevrolet were pleasant to deal with. We were greeted by name as we walked through the doors. Nice people to work with.
Jere in services was extremely awesome. His 26 years of service shows. THANK YOU JERE and I love you…!!!’n
Great service and communication! Andy was great to work with and communicated with me as my car was getting fixed. Warranty was easy to use.
Not customer friendly and takes a long time to get info on your car and takes a long time for parts
Don Brown is my dealership and provides good service for my car. But I still have problems with my car
I really appreciate the work that you guys did on my 2021 Malibu I thought the process would have taken longer by uaw being on strike but it was quick and my car runs very good
Very professional and timely. I was in and out in an unusually quick timeframe. My vehicle was very clean when returned to me.
Very pleasant experience! Dealer was very knowledgeable and the sweet lady who got us aquanted us with our vehicle was top notch!
I always get good service when I take my car in for service. Thanks Jo Snn
The staff are friendly . It was the best experience . I search for a car for awhile and I got one I love it .Thank you Don Chevrolet .
great customer service! everyone I worked with was very helpful and informative. I appreciated everything they did to help me
Once Ben realized I was a serious buyer, my transaction moved swiftly. When I said no to add ons like warranty the issue was dropped and transaction progressed
Everyone was very helpful, friendly, and quick to get all of my car issues resolved!
The wait time. I dropped my car off at 9am and got it back at 330pm and the problem wasn’t resolved
They were professional and polite, i will definitely be back to use their services again.
Always good service from don brown. I have never had a bad experience in at least 6 years I have been using them.
The service was good, getting in and out not so much. Was blocked from getting out by another customer.
These guys are really good to work with. Very easy process. I will definitely call Barney the next time we need a truck.
I appreciated Don Brown reaching out with a call to make things easy to schedule. We were able to get in quickly and service was done in a timely manner.
It was very good this is my second time coming here service was very fast and my car runs great thanks don brown mechanics
Handled all problems efficiently and friendly. Glad we bought our vehicles here. Will recommend to family and friends
MY SERVICE IS ALWAYS PROFESSIONAL AND FAST ENOUGH FOR ME. STAFF IS FRIENDLY AND I JUST LOVE MY DEALERSHIP.
Reception area for the vehicles very nice and clean, the man that prepared the car for the service area was very nice in asking did we need anything in the car before he took it away, which I thought was a great service, although we had attended to that.
I have been bringing my car to Don Brown for service since I bought it from them a couple years ago. Most of my experiences have been unacceptable, to put it mildly, but ever since I’ve started working with Trevor Rines I have had a much better time. Both times Trevor took care of my car I had smooth experiences, he communicated the status of my vehicle during the day, and I was able to pick my car up before closing. As long as I can keep working with Trevor I will continue bringing my car to Don Brown.
Don Brown Chevrolet is always very customer oriented and I can trust them to take care of my new (2021, very low mileage car ), to keep it well cared for, and running right.
I brought my car in, process was professionally done as expected, representative contacted me when my vehicle was completed and the shuttle picked me up. I am completely satisfied with the service receive and the interactions with staff.
Nas was more concerned about other customers who were spending more money than us. He also treated my wife like she didn't know what she was talking about when she mentioned the ac going out. We had to put more AC coolant in it the second day we had it, as well as break fluid. We will recommend the dealership, but not him.
Everything was great! As usual, I was treated with respect and my car was serviced just the way promised!
I like working with Andy my service advisor. But I was not happy renting 2 cars because of waiting on a part for my car. Still waiting for reimbursement for my car.
My entire experience was great from start to finish! I started looking at Don Brown with Paul, a sales professional, he was great but they didn’t have the vehicle I was looking for. I later saw that they had the vehicle I wanted and went back to be serviced by another sales professional, Terrell, who took care of me start to finish!!! Every person I came into contact with was pleasant and professional!!! Chris in the business office made my purchase seamless and informative! I highly recommend Don Brown’s Chevrolet to anyone seriously interested in purchasing new or ... Read More DealerRater - Sep 13, 2023
You guys have a great team down there. Keep up the good work. that’s why I keep coming back.
Fantastic I can count on dealer Don Brown service depth Jere is one of the best Thank you For Taking Care of Our Cars.
Dennis was thorough and professional. He kept me informed of my vehicle's progress. The primary negative was that since my vehicle had to stay overnight, there were no courtesy vehicles for me to use. This was hugely problematic since I was notified late in the day and could not secure a rental car in time. I wound up paying for an Uber the next day to take my kids to school and me to work! I would like to know why I could not be loaned one of the available cars on the lot... I recall being able to ... Read More DealerRater - Sep 13, 2023
Tool new car in for Zilon treatment, had to have it done 2x because they didn't even wash the car prior to application. Got the car back scratched and dealership won't take ownership for scratching a brand new suv. Terrible service, won't go back or recomend to anyone
Very helpful in their process of business. Communication is great. Above standard customer service. Always friendly.
I feel like I was beat,I paid for repairs,that didn't solve the issues with my car lost 2 days of work and still have the same problem and it cost me $380 and my check engine light came back on in 2 days I am very unhappy with your service
Jere Price made a 3 month wait for a new engine a lot less stressful. He kept me up to date every step of the way and went above what I expected.
I got me a new SUV and I would send my family and friends to come
This dealership is very caring and understanding about the need to your car and will fix the problems as they come up i will recommend other people to buy a care from the don brown chevy dealer
The technicians never got in the needed part or contacted me about scheduling to get it replaced. I contacted multiple times about this issue